WestCoast Heating & Air LLC (“WestCoast Heating & Air,” “we,” “our,” or “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or communicate with us.

Introduction

At WestCoast Heating & Air, protecting your personal information is a priority. We believe in transparency and want you to understand how we handle your data. This policy applies to all visitors and customers who use our website and services.

Information We Collect

We may collect the following types of information:

Personal Details: Name, address, phone number, and email address when you request a service, schedule maintenance, or sign up for our Priority Club program.

Mobile Information: Mobile phone numbers and related consent are collected only if you voluntarily provide them (for example, to receive service reminders or emergency updates).

Website Usage Data: Non-personal information such as IP addresses, browser type, and pages visited, collected through cookies and similar technologies.

How We Use Your Information

We use your information to:

• Provide and manage HVAC services.
• Respond to inquiries and communicate with you about appointments, maintenance reminders, and service updates.
• Offer membership benefits and loyalty discounts.
• Improve our website and services through usage analysis.

Important Note on Mobile Information:

• Mobile phone numbers are collected only with your consent.
• We will never share your mobile information with third parties or affiliates for marketing or promotional purposes.
• Text messaging originator opt-in data and consent will never be shared with any third party.
• We may share certain information with trusted subcontractors who assist with service delivery (e.g., customer support). These parties are required to safeguard your data and may not use it for marketing purposes.

Information Sharing and Disclosure

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Protection

We take security seriously. WestCoast Heating & Air uses industry-standard safeguards to protect your personal and mobile information from unauthorized access, misuse, or disclosure. While no system can be guaranteed 100% secure, we maintain practices designed to keep your data safe.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to your information.
• Request deletion of your personal data, subject to legal or contractual obligations.

To exercise these rights, please contact us using the details below.

Cookies and Tracking Technologies

Our website may use cookies or similar tracking technologies to enhance your browsing experience, analyze website usage, and improve functionality. You can adjust your browser settings to refuse cookies, but some features of our site may not work properly without them.

Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us at:

WestCoast Heating & Air LLC
10211 128th St E, STE A, Puyallup, WA 98374
Phone: 253-845-5174
Email: [email protected]

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your information.